ad365's Privacy Policy

ad365 ("we", "us", or "the platform") places the highest importance on the privacy of its users ("you" or "member"). This privacy policy applies to users in Bangladesh and describes in detail how your information is handled when you use our website and mobile gaming services. We believe that transparency and trust are the foundation of a long-term relationship — which is why this document is written in simple, clear language.

We collect various types of information during registration and use of the ad365 platform. This information comes from two main sources — information you provide directly and technical information collected automatically.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — services are provided only to those aged 21 or above)
• Mobile phone number and email address
• Preferred username and password (stored in encrypted form)
• Payment information — bKash, Nagad, Rocket, or Upay account details (for transaction verification)
• Identity verification documents — national ID or other government-issued document details where applicable
• Information exchanged when contacting the support team

1.2 Technical Information Collected Automatically

• IP address and device identification information (device model, operating system, browser version)
• Activity logs on the platform — which pages you visited, how long you stayed, which games you played
• Session information collected through cookies and similar tracking technologies
• Referral source — which source you came from to reach our platform
• Transaction history — records of deposits, withdrawals, and gaming activity

Collected information is used only for the specific purposes listed below. ad365 never sells your information to third parties or uses it for unauthorised purposes.

2.1 Service Operation & Improvement

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal requests — via bKash, Nagad, Rocket, and Upay
• Personalising the gaming experience and recommending relevant features
• Identifying and resolving technical issues on the platform

2.2 Security & Fraud Prevention

• Ensuring account security and preventing unauthorised access
• Detecting suspicious transactions or activity
• Verifying age and preventing access by minors
• Implementing responsible gaming guidelines

2.3 Communication & Support

• Providing customer support via 24/7 live chat and email
• Sending important notifications related to your account
• Informing you about relevant offers where you have given your consent

ad365 uses industry-standard technical and organisational measures to protect your information. Our security framework is continuously monitored and updated.

3.1 Technical Security Measures

• SSL/TLS Encryption: All data transfers between our servers and your device are encrypted
• Password Hashing: Your password is never stored directly — only a cryptographic hash is kept
• Firewall & Access Controls: Only authorised personnel have access to the information they need
• Regular Security Audits: Regular audits are conducted to identify and address vulnerabilities

3.2 Data Retention Period

Information is retained for as long as your account remains active. After an account is closed, information may be kept for as long as necessary to meet legal and regulatory obligations and to resolve any disputes. Information that is no longer needed is deleted securely.

ad365 does not sell or rent your personal information to third parties. However, information may be shared in certain specific situations for the smooth operation of services.

4.1 Payment Processors

We work with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. Only the information necessary to complete a transaction is shared with these payment partners. Each partner manages information under their own privacy policy.

4.2 Technology Service Providers

We work with trusted technology partners for game operations, server hosting, and security services. These partners process information according to our instructions and may not use it for their own purposes.

4.3 Legal Obligations

We may be legally required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. The amount of information disclosed in such cases is kept to a minimum.

The ad365 platform uses cookies and similar technologies to improve the user experience and to operate services smoothly.

5.1 Types and Purposes of Cookies

• Essential Cookies: Essential for maintaining login status and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Analytical Cookies: Help us understand platform usage patterns and identify areas for improvement.
• Performance Cookies: Used to monitor page load speed and errors.

5.2 Cookie Controls

It is possible to disable or delete cookies from most web browser settings. However, disabling essential cookies may affect some key functionality of the platform.

As a member of ad365, you have specific rights over your personal information. We respect these rights and make every effort to act on them as promptly as possible.

6.1 Right to Access Information

You may request a summary of the information we hold about you. This request can be made via email to [email protected].

6.2 Right to Correct Information

If any information about you is incorrect or incomplete, you may request a correction. Basic information such as name, email, or contact number can generally be changed directly from account settings.

6.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, if there are legal obligations, ongoing transactions, or the need to resolve a dispute, it may not be possible to delete all information immediately.

6.4 Opting Out of Marketing Communications

You have the option to opt out of promotional or marketing communications at any time. However, essential account-related notifications (such as transaction confirmations or security alerts) will always be sent.

ad365 is for those aged 21 or above only. We do not knowingly collect information from or provide services to any minor.

Age verification is a mandatory step in the registration process. If we receive credible information that a minor has created an account, we immediately close that account and delete the associated information.

ad365 is an international online platform. As a result, your information may be stored or processed on servers outside Bangladesh. We ensure that data protection standards are maintained in such cases and that appropriate contractual safeguards are in place.

Countries to which data may be transferred follow data protection laws and practices of a standard equivalent to or higher than those in Bangladesh. The minimum necessary principle always applies to data transfers.

ad365 reserves the right to amend and update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be shown when you access the platform
• The updated date will be displayed on this page

Continued use of the platform after a revised policy is published will be considered acceptance of the updated terms. We therefore recommend reviewing this page regularly.

Contact us for any questions or concerns about this privacy policy, or to exercise your rights:

• Email: [email protected]
• Live Chat: Available 24/7 — start a chat from any page on the platform
• Support is available in both Bengali and English

We always strive to respond to your requests and questions as promptly as possible. We are committed to protecting your privacy.