How do I report a gaming problem to ad365?

You can reach our responsible gaming team at any time via our 24/7 live chat or by emailing support@ad365.lat. Our team will listen to you confidentially and help you take the right steps.

Can I seek help if a family member has a gaming problem?

Yes, absolutely. If you are concerned about a family member's gaming problem, write directly to support@ad365.lat or contact us via live chat. We will help provide appropriate support to family members. Gaming addiction is a family issue too — your involvement matters.

For Ages 21+

Responsible and Safe Gaming at ad365

Gaming is for fun — not addiction. ad365 places the highest importance on every player's safety and mental well-being, and provides all the tools needed for safe gaming.

For ages 21 and over only

Our Commitment

Let gaming be a source of fun, not a problem

ad365 believes that online gaming is an entertainment activity — enjoyable and exciting when experienced in moderation. But when gaming becomes excessive and starts to affect daily life, it can become a problem.

That is why ad365 provides various tools and features to help every player game safely and responsibly. Our goal is to keep your gaming experience positive and in control at all times.

Remember: gaming is never a reliable source of income. It is simply a form of entertainment. Play within your budget and never chase losses by placing more bets.

Important Notice

ad365 is for individuals aged 21 and over only. Minors are strictly prohibited from opening gaming accounts or playing games. Be mindful to ensure that minors in your household cannot access this platform.

Set a time limit
Play within your budget
Take a break after a loss
Spend time with family and friends
Seek help immediately if you have a problem
Never use gaming as a way to relieve stress

Our Protection Tools

Ways to stay in control

ad365 provides several effective tools to help you keep your gaming under control.

Deposit Limit

You can set a cap on the amount you deposit on a daily, weekly, or monthly basis. Once set, this limit takes effect immediately and you will not be able to deposit beyond the specified amount.

Budget Control

Time-Out

You can temporarily suspend your account for a set period — from 24 hours up to several weeks. During this time you will not be able to play games or deposit funds.

Short-Term Break

Self-Exclusion

If you feel you need a long-term break from gaming, you can close your account for an extended period through self-exclusion. During this time there will be no way to reactivate your account.

Long-Term Protection

Reality Check

You will be reminded at set intervals of how long you have been playing. These reminders help you stay aware and make informed decisions about your time spent.

Time Awareness

Loss Limit

Your session will automatically end once you have lost a specified amount. This feature protects you from significant losses and helps ensure financial safety.

Loss Restriction

24/7 Support Team

The ad365 support team is with you seven days a week, twenty-four hours a day. You can get help in Bengali and English via live chat or email. Do not hide your problems — asking for help takes courage.

Round-the-Clock Support

How to Activate

Steps to activate protection tools

Log in to your account

Go to your ad365 account and navigate to the "Account Settings" section.

Open the "Responsible Gaming" tab

Inside Settings, find the "Responsible Gaming" tab.

Choose the tool you need

Select the tool that suits your needs — deposit limit, time-out, or self-exclusion.

Save and confirm

Save your changes — deposit limits and time-outs take effect immediately.

Contact the support team

For self-exclusion or any other urgent need, contact us directly via live chat or write to [email protected].

Signs of Problem Gaming

Watch out for these warning signs

Be honest with yourself about your gaming habits. If you notice any of the signs below, take a break and seek help if needed:

Repeatedly playing to recover lost money ("chasing losses")
Hiding the amount you play from family or friends
Neglecting work, family, or social responsibilities because of gaming
Repeatedly spending beyond your set budget
Feeling restless or irritable when you cannot play
Playing in the hope of solving financial problems
Sleeping or eating less in order to spend more time gaming

Keep in mind

If you notice even one of the signs above in yourself, contact ad365 via live chat or email ([email protected]) right away. Our team will help you take the right steps.

Safe Gaming Principles

Build healthy gaming habits

ad365 believes that with the right habits, gaming can always remain enjoyable.

Time Planning

Decide how long you will play before you start. Set an alarm. When the time is up, take a break — even if you are winning. Use the Reality Check feature.

Budget Planning

Only play with money you can afford to lose. Keep your gaming budget separate from living expenses — rent, food, and savings. Use ad365's deposit limit.

Mental State

Do not play when you are feeling down, angry, lonely, or stressed. Gaming is not a solution to these problems. Only play when your mind is fresh and clear.

Social Balance

Spend quality time with family and friends. Gaming should never replace social relationships. A balanced lifestyle is the foundation of safe gaming.

Protection for Minors

Access is prohibited for those under 21

ad365 strictly enforces a 21+ age policy. An age verification process must be completed when opening an account. If any person opens an account using false information, it will be closed and all funds will be forfeited.

If you have children or teenagers in your household, use parental control software on their devices or browsers. Keep your login details secure and never share them with minors.

If you suspect that a minor is using your account or accessing ad365, notify us immediately at [email protected].

Advice for Parents

Use strong passwords on your devices and keep them away from children
Enable parental controls and filtering software on your browser
Have an open conversation with your children about online gaming and betting
Never share your gaming account details with other family members
Stay aware and attentive to your child's online activity

Support and Contact

Need help? We are here

Do not hesitate to talk about gaming problems. The ad365 support team will help you take the right steps without judgment.

Live Chat

Get instant support via 24/7 live chat. Talk in Bengali — our team is always ready.

Available Round the Clock

Email Support

For detailed issues, send an email to:
[email protected]

Bengali and English

Professional Support

Gaming addiction is a health issue. If needed, seek help from a mental health professional or counsellor — this is not weakness, it is courage.

Professional Advice

Frequently Asked Questions

Responsible Gaming Q&A

Find answers to your common questions about responsible gaming at ad365.

Yes, a deposit limit takes effect as soon as it is set. However, increasing a limit may be subject to a waiting period, which helps prevent impulsive decisions. Lowering a limit always takes effect immediately.

If your account has any withdrawable balance when self-exclusion is activated, it will be returned to your bKash, Nagad, Rocket, or Upay account. Contact [email protected] for more details.

A time-out is a short-term break — typically from 24 hours to a few weeks. After this period, your account is reactivated automatically. Self-exclusion is long-term — your account cannot be reactivated before the period ends, and reactivation requires following a specific process.

You can reach our responsible gaming team at any time via our 24/7 live chat or by emailing [email protected]. Our team will listen to you confidentially and help you take the right steps.

Yes, absolutely. If you are concerned about a family member's gaming problem, write directly to [email protected] or contact us via live chat. We will help provide appropriate support to family members. Gaming addiction is a family issue too — your involvement matters.

The minimum deposit at ad365 is ৳500 and the minimum withdrawal is also ৳500. bKash, Nagad, Rocket, and Upay are available as payment methods. As part of responsible gaming, we always recommend setting a deposit limit.

Stay safe, play with enjoyment

Use ad365's protection tools, stay within your budget, and enjoy gaming purely as entertainment. If you have any questions, our team is always here.